Privacy Policy

1. Who we are

PlayClearly (“PlayClearly,” “we,” “us,” or “our”) is a coaching platform for team sports operated by PlayClearly, LLC. This Privacy Policy explains what information we collect through the PlayClearly mobile apps, websites, and related services (the “Service”), how we use and share it, and the choices and rights you have.

Because PlayClearly is used by coaches, players, and parents we have written this policy to be as clear as possible. If anything here is unclear, please contact us.

This policy applies to the PlayClearly apps and this website. It does not apply to third-party services we integrate with or link to, which handle your information under their own privacy policies. We disclose these third-party services in this Privacy Policy, if you have questions about how they use your personal information, you should review their privacy policies as well.

2. Information we collect

We collect the following categories of information:

We collect this information when you create an account, use features of the Service, upload content, make a purchase, or contact us for support.

We handle this information only to provide and secure the Service, and we do not sell it or use it for advertising.

3. How we use information

We use the information we collect to:

• Provide, maintain, and operate the Service — including the Play Library, Practice Plans, TeachClearly Film Room, Play Designer, Individual Development Plans, and Game Day suite;
• Store and sync your coaching content across your devices;
• Process subscriptions and manage entitlements through our payment providers;
• Share content as you direct — for example, sending a play, IDP summary, or clip to a specific player or to a player's parent or guardian;
• Respond to support requests and communicate important changes to the Service;
• Maintain the security and integrity of the Service, prevent abuse, and meet our legal obligations;
• Understand how the Service is used so we can improve it.

We use your information only for the purposes described in this policy and other purposes compatible with them. We explain how we handle selling and advertising in “Do we sell or share your information?” below.

4. How we share information

We share data with service providers who help us run the Service, and only as needed for the purposes described below. These providers are bound by reasonable contractual obligations to protect your information. However, you should be aware that if you are not comfortable with these services, you should not use the Services.

We may also share information within your team or program as directed by a coach or program administrator (for example, sharing a play with assigned players, or sharing an IDP summary with a player's parent or guardian). We will disclose information if required by law, to enforce our terms, or to protect the rights, safety, and property of our users or the public.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will notify you of any change in ownership or use of your personal information as needed.

5. Do we sell or share your information?

We do not monetize your personal information. We do not sell it, and we do not “share” it for cross-context behavioral (targeted) advertising. We do not use footage or data about players to serve or personalize advertising, and we do not build advertising profiles.

We share information only as described in “How we share information” above: with the service providers that help us run PlayClearly, within your team or program as a coach directs, and where the law requires.

6. Cookies and similar technologies

Our website uses only essential technologies needed to deliver it securely and reliably. The site is hosted on Cloudflare Pages, and Cloudflare may set strictly necessary cookies to protect the site, prevent abuse, and keep it available; we do not use cookies for analytics or advertising on the website. Our apps use essential device identifiers and local storage to keep you signed in, remember your settings, and diagnose problems.

7. Children's and youth data

PlayClearly is designed to be used by coaches managing teams that may include minors. We take special care with data about young athletes.

• The minimum age to create your own account is 13. Younger children do not create their own accounts — for a player under 13, a coach identifies the player and invites their parent or guardian, who provides consent and manages the child's information.
• Where required by law, we obtain verifiable parental or guardian consent — through the coach's invitation to the parent described above — before granting access to the app to that child.
• Player development records and clips are intended to be shared between the coach(s), players, and player's parent or guardian as needed for the Services to perform as developed.
• We do not serve advertising to anyone or build advertising or marketing profiles.
• Users may request access to, correction of, or deletion of their child's information, and may withdraw consent, at any time. See Your privacy rights and choices and Contact us.

8. Data retention

We keep personal information for as long as your account is active or as needed to provide the Service. We retain coaching content and uploaded clips until you delete them or close your account, after which we maintain for a sufficient amount of time for you to renew your account between seasons and otherwise take efforts to delete or de-identify the data within 30 days after that, unless we tell you otherwise or we are required to keep it longer to meet legal, accounting, or security obligations.

9. Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and storage with established providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of an event significantly affecting your information, we will notify you and the relevant authorities as required by law. We may, from time-to-time, share information as necessary to verify the information we maintain is reasonably protected.

10. Your privacy rights and choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Parents and guardians may exercise these rights on behalf of their child.

• Access & correction: Review and update most account and content data directly in the app.
• Deletion: Delete content in the app, or request full account deletion by contacting us.
• Export: Request a portable copy of your data, to the extent we are able to provide it, by contacting us.
• Consent withdrawal: Withdraw previously given consent, including parental consent.

To make a request, email [email protected]. We will respond within the timeframe required by applicable law, and we may need to verify your identity first.

11. U.S. state privacy rights

If you are a resident of California or another U.S. state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, Utah, and a growing number of others), you have additional rights over your personal information. This section describes those rights and how to use them, and it supplements the rest of this policy.

In the past 12 months, we have collected the categories of personal information described in “Information we collect” above — including identifiers (such as name and email), account and subscription information, audio and visual information (uploaded video), internet and device activity, and the coaching content you create. We collect it from you and from your use of the Service, and we disclose it to the service providers listed above for the business purposes described in this policy.

Some information we handle may be considered “sensitive personal information,” such as account credentials or footage that could reveal information about a child. We use sensitive information only to provide and secure the Service — not to infer characteristics about you, increase engagement, or advertise.

Other than as indicated in this Privacy Policy, we do not monetize, sell, or share personal information for targeted advertising.

Depending on your state, you may have the right to:

• Know and access the personal information we have collected about you;
• Correct inaccurate personal information;
• Delete personal information we hold about you;
• Receive a portable copy of your personal information;
• Opt out of the “sale” of personal information or its use for targeted advertising (we do neither);
• Limit the use of sensitive personal information (we already limit it to running the Service);
• Opt out of profiling that produces legal or similarly significant effects (we do not do this);
• Not receive discriminatory treatment for exercising any of these rights (we do not do this).

To exercise these rights, email [email protected]. We will verify your request using information associated with your account and respond within the time your state's law allows (generally 45 days, with an extension where permitted). An authorized agent may submit a request on your behalf with proof of authorization.

If we decline your request, you may appeal by replying to our response or emailing us with “Appeal” in the subject line.

12. International users and data transfers

PlayClearly is operated from the United States, and your information is processed and stored in the United States and in other countries where we or our service providers operate. These countries may have data-protection laws different from those where you live.

Where we transfer personal information across borders, we use the safeguards required by applicable law.

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information to perform our contract with you (providing the Service), on the basis of your consent (where we ask for it, including parental consent for a child), for our legitimate interests in operating and improving the Service, and to comply with our legal obligations. You may access, correct, delete, restrict, or object to our processing, request portability, and lodge a complaint with your local supervisory authority.

13. Communications and notifications

We send you messages that are part of the Service — for example, push notifications about assigned plays or development goals, in-app messages, and account or transactional emails (which we deliver through Resend). These are service communications, not marketing. You can turn off push notifications in your device settings, and you can contact us at any time to update your preferences. Because some messages are necessary to operate the Service (such as security or billing notices), we may still send those while your account is active.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised policy.

15. Contact us

If you have questions about this policy, want to exercise a privacy right, or have a concern about your data, contact us at [email protected]. We will do our best to resolve your concern, and you also have the right to contact your local data-protection or consumer-protection authority.

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